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Payments are processed by an independent company Point and Pay who is in partnership with the City of Alachua to process utility payments. The City of Alachua has implemented accepting credit cards and debit card payments. We have partnered with a credit card payment processing company Point and Pay(A Vesta Company) so that our customers may pay by major credit card or debit card. The card processor assesses a convenience fee on the total amount of the transaction.
The City of Alachua does not receive any portion of the convenience fee. Under Florida State Statute, the City as a unit of local government has the option to partner with the third party to provide this service. Reference Florida State Statute 215.322
Security Information: Your personal information is protected. Our web services utilize SSL 28-bit encryption at the channel and application level. Sensitive user profile information is encrypted before it is stored in the database in order to keep it safe from unauthorized access both outside of and within the City of Alachua. Network firewalls and password encoding protect users against unauthorized data access.
